Terms & Conditions

The terms and conditions set out in this document are the current terms and conditions which will apply to every person using the One Cup website. One Cup can vary or update these terms and conditions at any time. Replacement terms and conditions will be posted on the One Cup website and will be deemed to come into force as soon as they are posted. Nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993 where you are a consumer for the purposes of the Act.

Use of Facilities
All use of the facilities must be made honestly and in good faith. All users acknowledge and accept that we cannot guarantee that the provision of the facilities will be completely uninterrupted, or free from mistake. Unless specifically stated all currencies used on this site shall be deemed to be in New Zealand dollars.

Purchase
One Cup accepts orders from most major credit cards and Apple pay and our transactions are processed using a secure encrypted server. Customer credit card information is not stored on our server. The name on your statement will be One Cup.

Returns/Cancellation Policy

Please note we offer on the ONE cup website only items that are in stock. However, if items are found to be out of stock for any reason, all payments made by the Customer for that item will be refunded within 7 working days and not held for future stock.

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Consumer Guarantees Act 1993, is a replacement or refund. Where a consumer exercises his/her cancellation rights, the customer will be given a replacement or refund within 30 days of their cancellation. The cancellation period ends on the expiry of 7 working days, commencing on the day following the day on which you, the customer, receives the goods. Roasted coffee and custom orders are excluded from these terms. If you, the customer, choose to cancel your order without given a reason, you can be asked to return and pay for the cost of returning the goods.

Delivery
We ship all orders through CourierPost and freight prices are automatically based on the weight of your order, type of product and delivery location.

Delivery is usually 1 – 3 business days from the date of shipping. If you need your shipment sent as urgent or priority shipping, additional charges will apply and you will need to contact us prior to placing your order. Product will only be delivered to New Zealand addresses.